Terms & Conditions

1. Introduction

Welcome to Bounc'. By accessing and using our website and services, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase.

2. Orders & Payments

• All orders must be placed via our official website (https://www.bouncpickleball.com)
• Payments are accepted via QR Pay and TNG E-Wallet.
• Orders are only processed upon successful payment confirmation.

3. Shipping & Delivery

• We strive to process and ship orders as soon as possible. Shipping times may vary depending on location.
• Customers will receive a tracking number (if applicable) upon order dispatch.
• We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.

4. Returns & Refunds

• All sales are final. We do not accept returns or refunds unless the product is defective or incorrect.
• If you receive a defective or incorrect item, please contact us within 3 days of receiving your order with proof (photos/videos).
• Items must be unused and in their original packaging for any exchange requests.

5. Product Availability & Pricing

• We strive to ensure product availability, but stock levels may change without notice.
• Prices are subject to change at any time without prior notice.

6. Warranty & Liability

• Our products are crafted with high-quality materials, but normal wear and tear are expected over time.
• Bounc' is not responsible for injuries, accidents, or damages resulting from the use of our products.

7. Intellectual Property

• All content, logos, images, and product designs on this website and our social media platforms are the intellectual property of Bounc'.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Privacy Policy

• We respect your privacy. Any personal information collected during orders or inquiries will be used solely for order fulfillment and customer support.
• We do not share or sell customer information to third parties.

9. Amendments

• Bounc' reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website.

10. Contact Us

If you have any questions regarding these Terms & Conditions, feel free to reach out to us via our Instagram DMs or email to enquiry@bouncpickleball.com

Thank you for choosing Bounc'!